Public Sector - various
Customized training to support Accela software implementations
Attevo has assisted numerous public sector clients in the implementation and upgrade of the case, permit, asset and application management software they have licensed from Accela, Inc., an Attevo business partner. As a key component of the software implementation, training of agency administrators and end-users, in both the general capabilities of the software and the specific configuration used by that client, is critical.
Client challenge
Accela software implementations, like all enterprise applications, require some measure of on-site support and training. While an implementation can be technically perfect, without the proper training and support, the implementation will not be fully embraced by the user community.
The training requirements of public sector clients are also impacted by the relative sophistication of the personnel, the nature of the application(s) from which they are migrating and the expected longevity of employment of personnel. In all cases, new employees must be trained as they are assigned to positions using the applications.
Attevo solution
As a result of assisting many Accela customers with the implementation of their software applications, Attevo has compiled both experience and usecase examples that can assist personnel in the training effort.
ADDIE (Analysis, Design, Development, Implementation and Evaluation) is the general methodology Attevo employs, always tailored to the needs of the specific client.
ADDIE Model
The evaluation consists of determining whether or not client needs and ROI objectives are met using evaluation tools such as post-training assessments, questionnaires and interviews. Information is gathered for analysis that can be communicated back to those who have an interest in the training outcome.
Attevo clients that have taken advantage of our Accela customized training services include:
- City of Cleveland, Ohio
- City of Fort Collins, Colorado
- City of Omaha, Nebraska
- Napa County, California
- Saint Louis County, Missouri
- Town of Los Gatos, California
Results
The "take-up" of the new system was more effective with fewer requirements for post-implementation support. This resulted in higher user acceptance levels and an easier transition into the ongoing production environment.
Type
Customized training
Geographic areas served
USA
Client challenge
To develop customized training materials to train current employees in the use of new applications and different job roles as well as, over time, to train new employees in use of the system.
Attevo solution
Customized use of Attevo's training methodology - ADDIE: Analysis, Design, Development, Implementation, Evaluation.
Results
- More effective client adoption of the new system
- Minimized requirement for postimplementation support
- Faster ROI through higher user acceptance levels
- Easier transition into an ongoing production environment.
Partner products used
Attevo's customized training is tailored to support various Accela, Inc software applications.
To speak with an Attevo consultant, please email us or telephone us at one of our office locations.
